Cancellation Policy
SIGMOID HQ
Cancellation Policy
Appointment (Sim Rentals, Lessons & Classes) Cancellations
Customers can cancel their attendance and get a credit if they make it before the cancellation cut-off period, which is 12 hours before your booking. Bookings made using pre-paid/sim packs or usage-limited subscriptions will be automatically added back to your package or usage limit. Other purchases will be returned as credits to the customer’s account.
Event Cancellations
Should an event be cancelled, the following cancellation charges will apply and extend to the total event charge which includes: any private venue hires, sim rentals, golf tuition, pre-booked food and beverage charges. In addition, the client will settle any third-party charges incurred by Sigmoid HQ on behalf of the client.
Cancellation Clause (%):
- More than 30 working days prior to the event: Nil.
- 30 to 11 working days prior to the event: 50%
- Less than 10 working days prior to the event: 80%
All cancellations must be received in writing from the Client and will be deemed to take effect from the date of receipt.